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Privacy Policy

Last updated: 23/06/2025]

Introduction

Cardiotec Medical Ltd. (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you interact with our website or services. We operate throughout the United Kingdom and Ireland and are fully compliant with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other relevant data protection laws.

1. Who We Are

Cardiotec Medical Ltd.
Registered Address: Unit 5E, NDDO Business Park 2-4 Balloo Avenue
Bangor, Co. Down BT19 7QT
Email: sales@
Phone: +44 (0) 2895 908890
Website: www.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, postal address.

  • Account Details: Username, password (securely stored), order history.

  • Payment Information: Billing information and payment method details (processed securely through third-party payment processors).

  • Health-Related Information: Only where necessary and with your explicit consent (e.g. to fulfil a medical supply order).

  • Technical Data: IP address, browser type, operating system, referring URLs, and site usage data.

  • Communications: Records of correspondence with us via email, phone, or online forms.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders for medical supplies.

  • Provide customer support and respond to enquiries.

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory requirements.

  • Send updates, promotional materials, or important notices (only with your consent where required).

4. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Performance of a Contract – to fulfil product orders and provide services.

  • Consent – for marketing or processing special category data (e.g. health information).

  • Legal Obligation – to comply with applicable laws.

  • Legitimate Interests – for internal record keeping and service improvements.

5. Sharing Your Information

We may share your data with:

  • Trusted third-party service providers (e.g. couriers, payment processors, IT support).

  • Regulatory bodies or law enforcement when required by law.

  • Business partners, but only where necessary and with appropriate safeguards.

We do not sell or rent your personal data to any third parties.

6. International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For example, order and transaction data may be retained for 6 years for tax and legal compliance.

8. Your Data Protection Rights

You have the following rights under data protection law:

  • Right to access your personal data.

  • Right to rectification of inaccurate data.

  • Right to erasure (“right to be forgotten”).

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time (where processing is based on consent).

  • Right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or the Irish Data Protection Commission (DPC).

9. Cookies

Our website uses cookies to enhance user experience and analyse site traffic. You can manage your cookie preferences via your browser settings or our cookie banner.

For more information, please see our [Cookie Policy].

10. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access or disclosure.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Data Protection Officer
Cardiotec Medical Ltd.
Registered Address: Unit 5E, NDDO Business Park 2-4 Balloo Avenue
Bangor, Co. Down BT19 7QT
Email: sales@
Phone: +44 (0) 2895 908890
Website: www.

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